FAQ Fresh Connect KC

You can contact Customer Service at (816)914-6345 or freshconnectkc@happybottomus.com for more information.

Office Hours are from 10am until 3pm, Monday and Tuesday.

A: Organic foods taste better and contain more essential nutrients than conventional foods. Organic foods are also produced by small farms and poses less of a risk for farm workers. Conventional foods can carry harmful pesticides and reducing you family's exposure to these harmful chemicals leads to a reduction of risk that ranges from food allergies to cancer. Organic foods also help reduce the amount of agricultural chemicals that affect wildlife and water quality.

Organic produce also protects one of our nation's most valuable resources- top soil. Organic farmers add natural fertilizers each year to keep their soil healthy and alive.

A: Fresh Connect KC believes in building local food systems. Encouraging our community to enjoy local food increases our food security as a nation and adds to the prosperity of our local economy. Local food also decrease the amount of greenhouse gases used to transport your food to your dinner plate.

We live in the heartland and have tremendous resources to create a sustainable farm community. Fresh Connect KC's goal is to make local foods more accessible and convenient. Why should we not enjoy local food when it is quite simply the best food available? Remember there are working families behind every local food business including Fresh Connect KC. Your food dollar counts!

Fresh Connect KC is independently and locally owned.

Click here for more information on our local suppliers.

A: We source our produce from local farms whenever possible. We work with several farms directly during the local growing season. Our members support helps these local farms become more stable and increase their production. During the spring, summer, and fall months we are able to source more produce locally than in the winter months. Our line of produce is extremely direct even in the winter. We always stay in season and carry USA grown produce all year round. The only produce that comes from out of the United States is fair trade bananas and pineapples.

A: No. When we source from a local farmer that is all natural (does not use chemicals or pesticides) but is not certified, we label the product "All-Natural". In the Kansas City area there are few local farms that are certified organic. The process to become certified organic is expensive and unrealistic for small farmers. But it doesn't mean that their produce doesn't qualify as organic or even surpass it. All of our non-local produce is Certified Organic and will be labeled as "Organic".

A: During the local growing season we offer local produce. Year round we offer local grocery items. These include local dairy, meat, breads, and other unique grocery items.

Click here for more information about our local suppliers.

A: We are very interested to know what products you would like to order.

Contact Customer Service to tell us about any produce or grocery items that you would like us to add to our store.

A: You can sign-up by clicking the Sign-Up link on the top menu of our Home Page. Simply fill in all the fields of the sign-up form and email it to us.

Once you have completed your registration, you will be notified of your account activation. You must have a Standing Order to be activated.

A: You may be able to receive your delivery at your workplace. We will do our best to accommodate any time constraints on receiving your order. Make sure you put clear directions to your office in the 'Delivery Instructions' in your SIGN UP email. Business deliveries with 5 or more orders are eligible for a $2 discount. Contact Customer Service at (816)914-6345 to see if we can deliver to your workplace.

A: You do not need to be home when we deliver your order. We recommend that you specify where you want your bin to be placed (back door, sun porch, side deck) in you Delivery Instructions in the SIGN UP email. If you live in an apartment complex, make sure you give any necessary details for our drivers to get your bin to the right spot. It is better to have your order delivered to a spot that is out of sight, under cover, and not in direct sunlight. Delivery times are from 7am until 9pm, currently on Saturday.

A: Orders are delivered from 7am until 9pm, currently on Saturday. You will be assigned a delivery day once your account has been activated. We cannot guarantee a specific delivery time. Accommodations may be made for delivery to businesses.

A: Your Standing Order is the Produce Bin of your choice delivered every week, every other week, or once a month. You must have a Standing Order to be a member of Fresh Connect KC. Your Standing Order may also contain grocery items such as milk and eggs if you would like them with every order. This order can be modified as your needs change.

Your Current Order is your order for the next delivery week. By default, it includes your Standing Order items. You can make changes to your produce bin and add groceries no later than Monday the week of your delivery. In order to receive your Fresh Connect KC order, you must meet the minimum of $25 and have a produce bin included in your order.

Please contact Customer Service if you have any questions about your Standing Order or Current Order.

A: All customer accounts are activated within 7 business days. You will be notified of your activation via email. You must have a produce bin in your Standing Order to be activated. Please contact Customer Service at (816)914-6345 if you have not been activated after 7 business days after your email registration.

A: You may be able to have your order delivered to your workplace if you work in our delivery area. We will do our best to accommodate any time constraints you may have for receiving your delivery at work. You can even get a discount on your order if there are 5 or more deliveries at your place of business. Please contact Customer Service at (816)914-6345 if you have any questions about Business Delivery. We charge $3 for deliveries outside of the normal delivery area. We also consider deliveries outside of the $3 delivery area on a case by case basis. If you can collaborate with 4 of your neighbors it increases your chances of getting free delivery depending on your location.

A: Addition of a specific neighborhood or town depends upon our current capacity and the demand for our service in that area. Tell your friends and neighbors to sign-up so that we can evaluate expansion into your hometown.

A: There are no sign-up or membership fees for our service. All orders must contain a produce bin and meet the $25 minimum. Orders below the minimum will be charged a delivery fee that will equal the difference between their order total and $25. The deadline for cancellation of orders is Monday at noon the week of your scheduled delivery.

A: No problem. Fresh Connect KC is a flexible service that allows you to decide when you want your orders. You can suspend any order up to 8 weeks in advance by sending us an email. You can also contact Customer Service at (816)914-6345 to make these arrangements. This is perfect for upcoming business travel or personal vacations.

If you are not sure how long you need to suspend your deliveries, you can temporarily inactivate your account by contacting Customer Service at (816)914-6345. This is great for customers who have an abundance of produce from their own gardens during the summer. Just contact Customer Service when you are ready to receive deliveries again.

A: You must cancel your order by Monday at noon the week of your scheduled delivery. To cancel, contact Customer Service at (816)914-6345. You can also skip a delivery up to 4 weeks in advance.

A: Contact Customer Service at (816)914-6345 immediately. We will do our best to get you the products you want in your bin. Many of our grocery items are ordered fresh every week so last minute additions may not be possible. If you contact us by noon the Monday before your delivery, we have a best chance to make all the changes you need.

A: Fresh Connect KC is committed to conserving resources and reducing waste. We will pick up your green and any ice packs, insulated bags, and brown paper bags the next time we deliver. If you forget to leave your bin and bags out for pickup, don't worry. You can either drop them off at our warehouse or set them out the next time we deliver.

You may be charged $15 for every bin, $3 for every insulated bag, and $2 for every icepack that is not returned. Your order invoice is emailed that day before your delivery to remind you to leave your bin out. Make sure that you leave your bins and bags in the same place you want your order to be delivered. Customers who pay with cash or check will be required to provide a deposit check for the bin, bags, and ice packs. Your check will not be cashed unless the storage items are not returned in a timely manner.

A: We hand pick each and every item to ensure the highest quality product. Please notify Customer Service immediately if you receive a product that is poor in quality. We will do our best to replace the item or we will credit your account for the value of the item. The sooner we know of the problem, the more likely we can replace the item. We guarantee top of the line customer service.

A: We take great pride in packing each order accurately. Please notify Customer Service immediately if you do not receive an item in your order. We will do our best to replace the item, or we will credit your account for the value of the item.

A: First add freshconnectkc@happybottomus.com to your Safe Senders list to keep our emails from going into a Junk or Spam folder. If this problem persists, please contact Customer Service at (816)914-6345.

A: If you would prefer not to receive certain emails from Fresh Connect KC, give us a call or send us an email and we can make the changes to your account

Q: I receive my delivery every other week. Can I change my delivery schedule or get an order on my off week?

A: Absolutely. You can change your delivery schedule to weekly by calling or emailing our office and we will adjust your delivery schedule.

You can add an order on your "off" week by contacting Customer Service at (816)914-6345 no later than Monday at noon the week of your scheduled delivery.